Frequently Asked Question

 

  • 1. Membership and Sponsorship? I’m lost

    At One Child at a Time we have two kinds of subscriptions; membership and sponsorship.

    • Membership means you become a member of One Child at a Time. You thereby have the right to vote at the General Assembly and you can run for a post in the board. A membership costs 150 DKK yearly.
    • Sponsorship means you become a sponsor of a child and contribute with a monthly contribution. A sponsorship costs 200 DKK monthly.

    We hope that you would like to become both a sponsor and a member. That way you are helping in making us do what we love to do without cutting in the sponsorships. 

    2. 100 % of sponsorship goes to the child. How is that even possible?

    We are proud that we can assure that 100 % of your sponsorship goes to the child, without any administrative cuts. The reason behind is that we use money gathered through individual donations and membership fees and use those funds on our already very low administrative expenses. All our manpower in both Denmark and Lebanon work as volunteers, helping in decreasing expenses.

    Please consider donating or becoming a member and help us continue being a non-for-profit organisation with zero administrative cuts.

  • 1. How do I become a sponsor?

    You become a sponsor when you sign up at our “Become a sponsor” form. You will receive a mail from us, when we receive all the necessary information. The mail will include the name of the child that you have sponsored in addition to his photo and personal information.

    2. Can I choose who I want to sponsor?

    It is not possible to choose who you want to sponsor. You can only choose the nationality of the child that you would like to sponsor, and then we will designate a child to you. At the end of the day, all the children that we have identified are in desperate need of assistance, and your sponsorship will make a huge impact on their lives.

    3. What can I expect from the being a sponsor?

    We highly value that you have chosen One Child at a Time as a receiver of your donations. From experience, we know that sponsors would like to know what their money is used for. We therefore aim at continuously updating you on the situation of your sponsored child. At the moment, you can expect to hear from the child twice a year: when the school year starts in September/October and when the school year has come to an end in May/June.

    You are of course also welcome to send a greeting to your sponsored child through our “Contact your Child” form. Response time can be up to 1 month, if the child wants to reply to your message.

    You can also expect that 100 % of your sponsorship goes to the child. We are proud to say that we have 0 (as in ZERO) administrative cuts from your sponsorship.

    As a sponsor you do not have the right to vote in our general assembly meetings that are held every 2 years. To be eligable for voting, please consider becoming a member of One Child at a Time.

    4. Can I visit my sponsored child?

    Unfortunately, it is not currently possible to visit the children. We are working on making this option available as soon as the circumstances allows it.

    5. How do I terminate my sponsorship?

    We hate to see you go, but if you have to terminate your sponsorship, you need to send an e-mail to info@onechildatatime.dk at least 1 week before the next transaction is scheduled. If you miss the 1 week deadline we’ll terminate the sponsorship as of the month after.

    You’re child won’t receive support untill we have found a new sponsor.

  • 1. How do I become a member?

    You become a member by using our “Become a member” form. The yearly fee is 150 DKK.

    2. What can I expect from being a member?

    As a member, you have the opportunity to run for a post within the board. The General Assembly is held every second year (in even years) in april/may. You can also assist the board in any tasks they see suitable. Contact the board at info@onechildatatime.dk.

    By becoming a member you help One Child at a Time with our administrative expenses. You are basically our life line, and without you we would not be able to provide the assistance to the children. 

  • 1. Owner Information

    This site is offered by

    One Child at a Time
    Strandvejen 181, 2900 Hellerup
    CVR: 37572039

    2. Privacy & Cookies

    Privacy & Cookies

    Information gathered

    To buy one of our subscriptions, we will need the following information:

    Name
    Address
    Phone number
    Email address

    We register your personal information in order to assign you as a sponsor. You agree, by submitting the above information that we can contact you by mail, SMS or phone calls with information related to your order.

    When collecting personal information through our website, we ensure that it always happens with your consent consent, so that you are informed of exactly what information is collected and why.

    All data is processed according to Danish legislation.

    Storage of data

    Personal information registered through forms on “One Child at a Time” are kept for 5 years after termination of the sponsorship, from the end of the financial year in which the sponsorship is terminated, and the information is deleted. The information is saved acc. to the Accountancy Act (Bogføringsloven) § 10

    The information is stored securely and confidentially on a computer with limited internet access in controlled facilities. The safety checks are continuously reviewed at all times to handle user information securely and securing your rights as a user. There can never be a 100 % security guarantee for data transmissions over the Internet.

    There may be a risk to other unauthorized persons gaining access to information when data is sent and stored electronically – so therefore you give your personal information at your own risk. The rapid development of the Internet means that changes in our handling of personal information may be necessary, and we reserve the right to update / amend these guidelines for handling personal data. When major changes happen, a visible notice will be displaced on the website.

    We do not store customer data encrypted. We do not transmit encrypted customer information.

    Who has access

    The board of the association has access to the information recorded about you. The controller on onechildatatime.dk is Jihad Taha, a board member who can be contacted at info@onechildatatime.dk

    Third parties

    Information provided to onechildatatime.dk will not be disclosed or sold in any way to third parties, unless this is done in relation to the creation of sponsorship/membership and only after your consent. We do not register any sensitive personal information.

    Objection & insight

    As registered with “One Child at a Time” you always have the right to object to registrations. In addition, you have the right to inspect the information recorded on you. If the data is inaccurate or misleading, you are entitled to claim these corrected, deleted or blocked. These rights are according to the Privacy Act. Comments related to this should be directed to “One Child at a Time” via e-mail info@onechildatatime.dk

    Complaints or termination of subscription

    If you wish to complain about your sponsorship/membership, please contact info@onechildatatime.dk. You have the right to complain about the treatment of data and data concerning you. The complaint lodged with the Data Protection Agency, cf.. Privacy Act $ 58 paragraph 1.

    Termination of a sponsorship or membership must be in writing via email to info@onechildatatime.dk no later than two weeks before the next scheduled payment.

    Dispute

    Any dispute between the association and the sponsor/member will be settled under Danish law.

    Cookies

    A cookie is a little data file that is placed on your computer in order to recognize it. It is not a program and can not read or destroy data on your computer.

    It is only the website that placed the cookie on your computer that can read the contents of the cookie again. Cookies can not contain viruses or the like that can do harm to your computer.

    If interested, read more about Cookies at: www.cookiecentral.com

    On onechildatatime.dk cookies are used solely for the purpose of optimizing the functionality of the website, so your experience as a sponsor or member can be improved. Its basically  a technical functionality that remembers your settings.

    Cookies can be deleted or blocked. Read more here: http://minecookies.org/cookiehandtering

  • 1. Terms and Conditions

    Regarding subscription payments such as fixed monthly donations, membership or sponsorship:

    For subscription payments – in addition to the above-mentioned terms and conditions and privacy policy:

    Receipts

    You will automatically receive a receipt when a transaction has happened using your registered credit card. An auto generated e-mail will be sent for quarterly, semiannually, annually, monthly or weekly subscriptions.

    Change / renewal of credit card number

    Payment cards: If your card number has been modified, you will automatically receive an e-mail message that the last payment could not be done. You will then have to sign up for automatic payments again.

    Termination of automatic payments (sponsorship, fixed monthly donation, subscription payments, and the like)

    Credit cards: If you wish to cancel an automatic payment (eg. A sponsorship drawn monthly, quarterly, semi-annually or annually on your card), please contact us at e-mail (info@onechildatatime.dk), two weeks prior to your next scheduled payment.

    Please write your name, address, email and phone number, when terminating a subscription. The termination shall take place within two weeks before the next payment is due.

    Cardholder / holder’s responsibility and liability

    Credit cards: Your subscription purchase is binding from the moment we receive your first payment. The cardholder is required to pay the full amount for the whole of the period and subsequent subscription withdrawals, unless the subscription in the meantime has been terminated. See above rules for termination.

    The right of cancellation on donations and sponsorships is 14 days.